STINGER NEON

All orders placed via HUMANSUCKS.COM will be processed for shipment within 1-2 business days.

Please be aware that USPS does not deliver on weekends or to PO Boxes and APO.

If an order is placed on a Friday, it will be processed the following Monday. We do not guarantee arrival times for any shipments unless specifically requested.

Shipping Rates

USA

USPS Free Shipping Order > $100      3 - 7 business days  Free

USPS Standard     Order < $100          3 - 7 business days  $5

CANADA

Standard Shipping               15 - 25 business days $19.99

EUROPE

Standard Shipping               15 - 25 business days $15.99

Express Delivery

We do offer express delivery services. Please email us via support@humansucks.com for more detail.

Notice that an additional fee would be applied when selecting express shipping

Import Customs and Taxes

Buyers are responsible for any import duties, customs, and taxes might apply. These will be due at the point of, or after delivery.

Please understand that we do not have any control for any duties, customs, and taxes laxes levied by the designated country. The cost varies according to different policies, so please contact your local customs office to get related information.

Q1: What Does It Mean If The Device Is Blinking Red Light 5 Times And Vibrating 3 Times After The Lights?

A: It means that the device is low on battery and needs to be charged. 

Q2: What Does It Mean If The Device Is Blinking White Light 3 Times And Vibrating 1 Time After The Lights?

A: It means that the device has short-circuited and it’s on the short circuit protection mode. Please contact our customer services support@humansucks.com for further information. 

Q3: What Does It Mean If The Device Is Blinking Yellow Light 3 Times?

A: Please check if the heating tip is properly attached to the main body. 

Q4. In What Situation Should I Initialize The Device?

A: When the heating tip is not delivering the right temperature, initialization could help adjusting the electric resistance of the machine. 

Q5: How To Initialize The Device?

A: Here is the initialization video:
Humansucks STINGER is always keep flavor fresh with every moment.

• Keep the product turned off
• 3 clicks the button, and long press it until you see the green light flashes

Q6: How Long Does It Take To Fully Charge The Battery?

A: Approximately 2-3 hours, the indicator light will turn to green when the device is being fully charged.

Q7: How Is The Battery Life Of The Stinger?
A: Up to 60 dabs. 

Q8: How Long Is The Heat-up Duration?
A: 5 Seconds.

Q9: How To Use The Stinger?

A: Here is the how-to-use video: How to use Humansucks STINGER

• 5 clicks to turn it on
• 3 clicks for temperature adjustment, there are 4 temperature settings in total.
• Wait for 5 seconds for the pre-heat and LONG PRESS the button while you dab

Q10: How To Clean The Stinger？

A: If you have used the product multiple times before, it might cause a blockage in the airpath. Please unscrew all parts and use the Q-tips in the box to clean the airpath before your next use. Please also make sure the product is turned off at all times during the cleaning. 

Q11: How Long Does It Take To Ship My Item After Placing The Order?

A: Within one business day after the order is placed.

Q12: How To Track My Item?

A: You will receive an email with the delivery status and tracking number once your items have been shipped. You could track your package in the email or use the tracking number it provides to track the shipment status. Here's the USPS website for you to track the package: USPS Tracking

Q13: How Long Is The Warranty Of My items?

A: The warranty of all our products is ONE year. 

NOTE: Please always keep in mind, DO NOT allow water into the middle chamber. There should not be any water in the airpath or heating tips.