Frequently Asked Questions

A: It means that the device is low on battery and needs to be charged.

A: It means that the device has short-circuited and it’s on the short circuit protection mode. Please contact our customer services for further information.

A: Please check if the heating tip is properly attached to the main body. 

A: When the heating tip is not delivering the right temperature, initialization could help adjusting the electric resistance of the machine. 

A: Here is the initialization video:
Humansucks STINGER is always keep flavor fresh with every moment.
1. Keep the product turned off
2. 3 clicks the button, and long press it until you see the green light flashes

A: Approximately 2-3 hours, the green light will flash to indicate the device is being fully charged. 

A: Up to 60 dabs.

A: 5 Seconds.

A: Here is the how-to-use video:
How to use Humansucks STINGER
1. 5 clicks to turn it on
2. 3 clicks for temperature adjustment, there are 4 temperature settings in total.
3. Wait for 5 seconds for the pre-heat and LONG PRESS the button while you dab

A: If you have used the product multiple times before, it might cause a blockage in the airpath. Please unscrew all parts and use the Q-tips in the box to clean the airpath before your next use. Please also make sure the product is turned off at all times during the cleaning.

A: Within one business day after the order is placed.

A: You will receive an email with the delivery status and tracking number once your items have been shipped. You could track your package in the email or use the tracking number it provides to track the shipment status. Here's the USPS website for you to track the package: USPS Tracking

A: The warranty of all our products is 6 months.

NOTE: Please always keep in mind, DO NOT allow water into the middle chamber. There should not be any water in the airpath or heating tips.